This privacy policy will explain how our organisation, The Whale and Dolphin Company uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us

What data do we collect?

The Whale and Dolphin Company collects the following data:

• Personal identification information (Name, email address)
• Anonymised Google Analytics data (if consent given)

How do we collect your data?

You directly provide The Whale and Dolphin Company with the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies. 

How will we use your data?

The Whale and Dolphin Company collects your data so that we can:

• Get in touch with you when you fill out our contact form
• Send you our newsletter when you subscribe

How do we store your data?

The Whale and Dolphin Company securely stores your data on our computers at our main office and uses commercially acceptable means to protect your Personal Information. The security of your Personal Information is important to us, but no method of transmission over the Internet, or method of electronic storage, is 100% secure. The Whale and Dolphin Company will keep your personal information until you ask for it to be deleted.

Marketing

The Whale and Dolphin Company would like to send you information about products and services of ours that we think you might like. To do this we require your name and email address. We will make use of email marketing services (currently Mail Chimp) to contact you as part of our general mailing list (e.g. to send you newsletters and promotional materials). With that exception, we will not share your information with other companies.

If you no longer wish to be contacted for marketing purposes, please contact us at the email address below.

What are your data protection rights?

The Whale and Dolphin Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request The Whale and Dolphin Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that The Whale and Dolphin Company correct any information you believe is inaccurate. You also have the right to request The Whale and Dolphin Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that The Whale and Dolphin Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that The Whale and Dolphin Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to The Whale and Dolphin Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that The Whale and Dolphin Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected] or call us at: 01638 508464

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

The Whale and Dolphin Company uses cookies in a range of ways to improve your experience on our website, including:

• Understanding how you use our website 

What types of cookies do we use?

There are a number of different types of cookies, and our website uses:

• Functionality – The Whale and Dolphin Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first- party and third-party cookies are used.
• Advertising – The Whale and Dolphin Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Whale and Dolphin Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Whale and Dolphin Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The Whale and Dolphin Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 March 2021.

How to contact us

If you have any questions about The Whale and Dolphin Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]
or Call us: 01638 508464